Medical care from the comfort of your home. Reserve a window of time below and one of our in-clinic providers will call you within that appointment window.
Attention: We can no longer prescribe Ivermectin and Hydroxychloroquine as part of a treatment protocol for COVID-19 due to recent legislation passed by the state of California. Learn more about Bill AB 2098 here.
How Does Telehealth Work?
What can you treat via Telehealth?
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Medication Refills
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Rashes & Skin Aliments
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Cough/Cold/Flu
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UTI
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Asthma/Allergies
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Minor Cuts & Bruises
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Strains & Sprains
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Pink Eye
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Follow-Up Visit
How do I reserve an appointment?
1. Click the link below to sign up for a visit and choose an approximate time slot.
2. Scroll down to send a photo of your ID and insurance card (front and back). Required for all visits.
3. A care team member will call you to conduct a pre-screening to obtain medical history and current symptoms.
What times are telehealth visits available?
Telehealth Hours
Monday – Thursday: 11am - 5pm*
Friday: 10:30am - 4:30pm
Closed on Weekends
Telehealth Self-Pay Pricing
$75-$150
Follow-up with Provider
$75
Provider Visit
$125
Provider Visit + Prescription and/or Labs
$150
All Telehealth Visits are 20-30 Minutes in Duration
Reserve a Telehealth Visit
Email My Insurance & ID
Reserve My Telehealth Visit
Pre-Screening Call
Before your visit with our Telehealth provider, you will be called by a care team member to collect health history information, any medical conditions, a list of current medications, discuss current symptoms as well as verify your ID and insurance.
Keep Your Phone Nearby
Stay near your phone as we will text, email and/or call you with important information regarding your visit. Please note that because our providers also work with patients in our clinics, you may experience a delay in your appointment time. We try our best to accommodate all our telehealth and in-clinic patients in order of their reserved appointment times and severity of treatment need.
Telehealth FAQs
How do I reserve a telehealth visit?
Click the red "reserve now" button above to reserve a time window for your visit.
Telehealth visits are conducted Monday - Thursday from 11:00am - 5:00pm, Friday from 10:30am - 4:30pm and closed on weekends.
Do I need to do anything to prepare for my visit?
Yes, please have a form of ID (driver's license, passport, resident card, state ID, etc) and your insurance card (if using insurance) nearby so you can upload it to our website before your visit. We cannot conduct your telehealth visit without verifying these documents first.
You will receive a call from one our care team members to conduct a pre-screening before your visit. They will conduct a brief interview obtaining your medical history, current symptoms, current list of medications and noting any allergies and conditions we should be aware of.
I booked a specific appointment time, why isn't my visit at that exact time?
Our telehealth providers are also seeing patients at our in-person clinics at the same time. If the clinics are experiencing a high volume of patients or if there is a medical necessity for helping a patient first, our providers have to reschedule appointment times in order to accommodate patient flow and care. We appreciate your patience and understanding. Our care team will reach out to you frequently via text and/or email to keep you updated of you rescheduled appointment window.
How can I cancel an appointment?
If you no longer need your telehealth visit, you may cancel by clicking on the cancellation button in the confirmation email sent to you or you may call us directly at the telehealth help line (click the button at the top of this page).
How do prescriptions work with telehealth visits?
With Telehealth, you can obtain prescriptions just as you would with an in-clinic visit. Any applicable prescriptions will be placed at a pharmacy of your choice and ready for pick-up in approximately 30mins to 1 hour (based on pharmacy filling times).
Mailed prescriptions can be shipped FedEx next-day air for a $50 fee, next business day for $20 or regular USPS received in 2-4 business days. Shipping times may vary, especially around the holidays. The pharmacies we utilize are closed on weekends and ship only on business days.
Why was my appointment cancelled?
If you receive a cancellation notice, the following events have taken place:
1. We did not receive your insurance card or ID even after several attempts to reach you and obtain these items
2. We have tried several times to reach you via text message, email and voicemail and you have not responded
If we do not hear back from you after 24 hours, we cancel your appointment.
If you'd like to reschedule your appointment for another time, no problem! Simply sign up here for a new appointment or call the telehealth help line to have your appointment either reinstated or rescheduled.
Can you help patients anywhere in the U.S.?
No. We are licensed to practice in the state of California.
However, we do have reciprocal allowances to practice in the following states: Arkansas, Guam, Kentucky, Nevada, North Carolina, Northern Mariana Islands, Puerto Rico, Utah, U.S. Virgin Islands, Vermont, Washington, West Virginia and Wyoming.
Do I need any special app or computer software to join my visit?
No. No app or program needed. We will either call you directly on your phone or you can click a link provided from either your smart phone or computer to directly join a video visit. No downloading necessary!
How do I pay for my visit?
You can pay our self-pay rates with a credit card taken over the phone with one of our care team members, pay online through our website or use your insurance and pay your co-pay up front.
Do you offer mask or vaccine exemptions?
No. Due to California state medical board mandates, we are not allowed to offer any exemptions for any reason regardless of health or medical conditions